The hotel offers amenities for your comfortable stay and unforgettable experiences
Breathtaking Views
“Our corner suite had a stunning panoramic view that exceeded our expectations and made our stay truly memorable.” view full review
Delicious Breakfast
“The self-serve breakfast offered a great variety of options in a calm setting, which made for a relaxing start to our day.” view full review
Spacious Bathroom
“The bathroom was impressively spacious, providing a comfortable space for getting ready, even if it lacked a door.” view full review
Comfortable Space
“The room we stayed in was not only clean but also provided ample living space, allowing us to feel at home during our visit.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Lift
Currency exchange
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Services
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Spa & Leisure
Night club
Room features
Air conditioning
Heating
Soundproofed rooms
Terrace
Tea and coffee facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Room decor
Parquet floor
Show more
Location
Pilatusstrasse 29,
Lucerne,
Switzerland,
6002,
Canton of Lucerne
Map view
Pilatusstrasse 29,
Lucerne,
Switzerland,
6002,
Canton of Lucerne
City landmarks
Square
Lion Monument
1.2
km
Bridge
Spreuer Bridge
630 m
Museum
Swiss Museum of Transport
2.3
km
LucerneSwitzerland
Lake Lucerne
600 m
Museum
Glacier Garden of Lucerne
1.5
km
Museum
Bourbaki Panorama
1.3
km
Museum
Alpineum
1.4
km
Park
Inseli Park
890 m
6004 Lucerne
Museggmauer
1.0
km
Hertensteinstrasse 30
Matthauskirche
750 m
Church
Church of St. Leodegar
1.2
km
Kanonenstrasse
LA Collection'Air Art Park at Chateau Guetsch in Lucerne
910 m
Square
Schwanenplatz
610 m
Mall
Nationalquai
1.1
km
Event hall
Neubad
880 m
Haldenstrasse 31
St Mark's Church
1.1
km
Museggmauer
The Nine Towers
1.1
km
Nearby
Bridge
Chapel Bridge
530 m
Event hall
Lucerne Culture and Congress Centre
580 m
Bahnhofstrasse 11a
Jesuit Church
410 m
Church
Franciscan Church
370 m
Museum
The Rosengart Collection
230 m
Museum
Natur-Museum Luzern
520 m
Museum
Modern Art Museum
520 m
LucerneSwitzerland
Old Town Lucerne
550 m
Reusssteg 1
Nadelwehr Luzern
310 m
Public Building
Town Hall
420 m
Museum
Historisches Museum Luzern
460 m
Square
Kornmarkt
440 m
Kapellpl. 1a
Saint Peters Church
530 m
Restaurants
Restaurant La Cucina
10 m
Pilatusstrasse 29 6002 Lucerne
Mekong Restaurant & Bar
60 m
Pilatusstrasse 29 6003 Lucerne
Pacifico
180 m
Pilatusstrasse 15 6002 Lucerne
Kaspar
150 m
Hirschmattstrasse 24
Karel Korner
70 m
30 Winkelriedstrasse
la vie en rose
130 m
Pilatusstrasse 17a
Raviolibar
120 m
Hirschmattstrasse 13 Haus Pilatushof
Restaurant Anker
140 m
Pilatusstrasse 36 6003 Lucerne
Movenpick Restaurant Luzern
190 m
Pilatusstrasse 14
STERN Luzern
340 m
Burgerstrasse 35 6003
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Welcome amenities
Friendly service
Outdated decor
Standard room layout
6.8/10
Nice
Rooms
6.9
Location
8.1
Service
7.0
Dining
6.3
Guest reviews
6.8/10
based on 7 reviews
4/5
based on 807 reviews
7.8
7.8/10 based on 1519 reviews
#36 of 73 hotels in Lucerne based on Tripadvisor
Steve
United States,
May
2024
6.4/10
My stay at this hotel was a mixed experience. The rooms were a little cozy considering the size of the hotel and the bathtub was a nice touch, but the shower was quite small for European standards. Unfortunately, the town itself seemed overpriced, and the hotel's restaurant and bar had poor service, with a significant wait time even just for a beer.
Rooms
7.0
The rooms are a bit small but cozy, and having a bathtub was a plus.
Service
6.0
The service was professional, but some staff members could be a bit rude at times.
Location
8.0
The hotel's central location made it convenient to reach all the major attractions in Lucerne.
Dining
6.0
The dining options were fine, but compared to other places, they were just mediocre. The buffet spread was decent, but there were some disruptions during busy times due to group tours.
Facilities
5.0
The facilities were average, and there were some issues with the narrow hallway on our floor and the slow elevator. Overall, nothing extraordinary.
John
United Kingdom,
May
2024
5.0/10
The hotel offers clean and modern rooms but lacks strength training equipment. The small rooms are located in a noisy area with no noise-canceling windows and provide a very poor breakfast experience. Despite the downsides, the cooperative service and helpful staff are highlights of the stay.
Rooms
5.0
The rooms felt like a prison cell with some inconvenience in the layout. The shower experience was horrible.
Service
6.0
The service was cooperative, and the staff was somewhat helpful during my stay.
Location
7.0
The location is convenient for short walks to major attractions, but the noisy area can be a drawback.
Dining
5.0
The dining experience was disappointing with limited choices, especially for breakfast.
Facilities
5.0
The hotel lacks essential amenities and facilities for a comfortable stay.
Henry
United Kingdom,
August
2023
8.2/10
The hotel offers a good size room with clean floorboards and a large bathroom, along with welcome fruits, water, and a coffee machine. While possibly due to a tour group booking, the decor appeared outdated and very standard.
Rooms
7.0
The room was spacious with clean floorboards and a large, clean bathroom. The welcome fruits, water, and coffee machine were a nice touch.
Service
9.0
The service was friendly and helpful, especially from the room service porter, reception staff, and the breakfast service team at Latino.
Location
8.0
The hotel is conveniently located close to the central train station and the wooden bridge, making it easy to walk to the chapel bridge, restaurants, and shopping areas in less than 10 minutes.
Dining
9.0
The dining experience was delightful with a wide selection of delicious options, including various coffee types, croissants, scrambled eggs, sausages, bacon, cold meats, fruit salads, and hand-pulled noodles.
Facilities
8.0
The hotel provides extensive dining options with delicious selections throughout the entire breakfast time.
Welcome amenities
Outdated decor
Paul
United States,
June
2023
6.6/10
The hotel rooms were very organized and clean, providing ample room, yet the shower size was limited. Regrettably, the overall dining experience was below par with overpriced and gloomy options. Unfortunately, the service in the hotel restaurant and upstairs bar was slow, leaving much to be desired. On the bright side, the location was excellent for accessing key attractions, while being overcharged for meals was a common issue.
Rooms
7.0
The rooms were very organized and clean with ample space, but the shower size was limited.
Service
6.0
The staff were polite and cooperative, but service in the hotel restaurant and upstairs bar was slow.
Location
8.0
The location was perfect for easy access to key attractions, although overpriced meals were a downside.
Dining
5.0
The dining experience was subpar with limited and overpriced options.
Facilities
Clean
Overpriced meals
James
United States,
May
2023
7.8/10
The hotel is conveniently located near the station and old town, making it easy to explore the main attractions. The rooms were spacious, but some felt outdated. The service was exceptional, with friendly staff readily available to assist. The dining options were satisfying, offering a variety of choices. Overall, a comfortable stay with great service and a central location.
Rooms
7.0
The rooms were decently sized, perfect for a family with kids. Some felt a bit outdated.
Service
9.0
The staff was extremely friendly and helpful, especially the room service porter and reception team.
Location
8.0
The hotel was conveniently located near the station and major attractions, making it easy to get around.
Dining
8.0
The dining experience was enjoyable with a good variety of options available.
Facilities
7.0
The hotel offered essential facilities for a comfortable stay.
Friendly staff
Outdated rooms
Richard
United Kingdom,
May
2023
7.4/10
My stay at the hotel was quite comfortable and convenient. The room was spacious, and the hotel is centrally located, making it easy to explore the city. However, the service was a bit slow at times, and the dining options were not very clear. Overall, a decent choice for a stay in the city.
Rooms
8.0
The room was well appointed with a comfortable bed and amenities. The only downside was the lack of a kettle, but there was a coffee machine available.
Service
6.0
The service could be improved as it seemed a bit overwhelmed with multiple guest requests. However, the dry cleaning, housekeeping, laundry, and tour assistance were useful.
Location
9.0
The hotel's location is very central, just a short walk from the main train station and close to major attractions. Easy access to shopping areas, cafes, and outdoor bars.
Dining
7.0
The dining experience was a bit confusing, especially in the morning. However, the Latino restaurant offered a diverse and delicious selection of food.
Facilities
7.0
The hotel boasts a range of facilities, though not overly extensive. The spacious room and proximity to various attractions make up for it.
central location
slow service
Peter
United Kingdom,
April
2023
7.4/10
The hotel is conveniently located near the city center, just a 5-minute walk from Luzern Station. The rooms, although not the largest, are of adequate size, comfortable, and clean. The service was kind and friendly, with a slight hiccup due to high demand on one occasion. The dining experience, while fair, lacked variety over multiple days. The location is excellent, with close proximity to transportation services and local attractions. The facilities offer basic amenities that meet the needs of most travelers.
Rooms
8.0
The rooms were comfortable and clean.
Service
7.0
The service was kind and friendly, with a minor delay on a busy day.
Location
9.0
The hotel is conveniently situated near the city center and transportation services, making it easy to explore the area.
Dining
6.0
The dining experience was average with limited variation in the menu.
Facilities
7.0
The hotel offers basic facilities suitable for most travelers' needs.
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